For the last week I’ve been buried under enjoying our last couple weeks in California and trying to finish editing Lilly’s wedding before we move. Photos will be light, but Twittering should remain active for those wanting to keep in touch.

We roll into Austin on May 1! Can’t wait!

This is why I always try to fly Southwest:

1. Months ago, book an SFO-Dallas flight using frequent flyer miles.
2. Get laid off.
3. Have to move back to Texas.
4. Call United and ask to cancel my flight and hopefully get back some FF miles.
5. Woman tells me that she can cancel my flight, but there’s a $150 charge to re-credit the miles. However, since I lost my job, I can get that $150 refunded by calling United’s refund department.
6. Call refund dept. Agent tells me that fees for re-crediting FF miles are non-refundable. But since my flight’s already been canceled, I’m stuck with that $150 charge on my credit card. For my FREE flight. Which I got because I was such a loyal customer.
7. Remind the dude that I canceled the flight because I LOST MY JOB and am broke. No luck.
8. Request to speak to a manger, which apparently means waiting for a manager to call me back sometime in the next 24 hours.

Way to go, guys.

UPDATE: Holy lord, my story is nothing compared to the woman who couldn’t be at her mother’s deathbed because a United ticket agent went on break. WTF is wrong with this company?